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  Frequently Asked Questions

Admin
 
 
Our services
 
Your motorhome
 
Getting around
 
Admin
 
Please use our online cost calculator for an instant quotation. Any discount for extended hire / promotion or vehicle relocation has to be processed manually from our end.
 
Our reservation staff will respond to your enquiry within 24 hours, with either an availability or unavailability confirmation. We also confirm the total cost and information on our depot service and insurance policy.
 
Leisuretime offer several insurance options read more.
 
 We will confirm your booking with us if the availability has been offered to you. Rental agreement / rental form / invoice will be included in the confirmation email.
 
We require NZ$500 deposit when your booking with us is confirmed. Payment can be made by credit card, or in the case of Kiwi customers, either by credit card, cash flow card or online banking. Full payment is required one month before the hire commencement.
 
Yes:
April 1st - November 30th 2007 - 5 days
December 1st 2007 - March 31st 2008 - 7 days
Shorter periods may be available subject to availability. Ask about discounted rates that may apply for extended hires over 21 days. 
 
No. Unlike some other companies, we look after the RUC payments and don’t charge back to our customers, that’s why diesel in NZ is so much cheaper than in Australia and the UK.
 
No. Unlimited mileage is our policy, so you can have a great, no boundaries holiday.
 
 
 
Our services
 
 We operate the business on 24/7/365 basis, however, please make appointments via telephone or email for pick-ups and drop-offs, and before dropping into our depot.
 
In the unlikely event of breakdown, please call us on 0508 826 827 immediately. AA 24 hour roadside assistance is available for you. We also have a list of service agents throughout New Zealand. In the event that the motorhome is not able to be repaired, Leisuretime will have a replacement vehicle for you within 24 hours.
 
Yes. Our helpful staff will spend approximately 15 minutes giving you a detailed tour of the vehicle and equipment, inside and out. We won’t leave until you’re confident you know what to do.
 
Yes. We would be happy to to store your luggage / suitcases for you at no extra charge until your return.
 
Yes we provide free pick up / drop off service within Auckland and Christchurch areas.
 
 
Your motorhome
 
Each motorhome comes complete with a GPS system to ensure easy navigation around New Zealand roads. NZ Travel Atlas is also included in the standard equipment.
 
All our motorhomes have water storage with an 85litre capacity.
 
Leisuretime motorhomes come complete with three batteries (except our 2 berth motorhomes which have 2 batteries each vechile). One runs the engine and the other two powers the lights and other appliances in the vehicle. This second battery retains its charge for 12 – 14 hours. It recharges during driving or you can recharge it at one of New Zealand’s many campsites.
 
Yes, an operation guildelines sheet will be available for you in the information pack. 
 
The Information Pack in the vehicle includes: 
  • Motorhome Operation Cheat Sheet 
  • Vehicle dispatch Inspection Sheet 
  • Vehicle Damage Sheet 
  • Accident Scene Report Form 
  • List of Service Agents 
  • Tips on Campervan Use
  • Information for Vehicle Return. 
Also available: 
  • A guide to Holiday Parks and Camping Grounds in NZ
  • AA or Jasons Accommodation Guide 
  • A guide to Dump Stations in New Zealand 
  • NZ Travel Atlas etc.
 
 
No. For safety reasons, we provide electric heating only. You may be supplied with 2 electric heaters: one fixed and the other portable.
 
Yes every vehicle in our rental fleet is equipped with an awning / picnic table/chairs.
 
lanBkets are supplied in winter times, extra bedding / linen can be supplied at your request, and without extra charge.
 
Please empty the waste tank and grey tank before your return. There is a surcharge for emptying the tanks for you.
 
Yes fuel and LPG should be topped up before your return, for the convenience of the next customers.
 
Yes, a bag of biodegradable chemicals has been placed in the waste tank before the dispatch, more liquid chemicals can be obtained from supermarkets.
 
Sorry we don’t have any 2 berth or 4 berth with automatic transmission.
 
For a full list of equipment which comes, at no extra charge, check out the detailed web pages about our 2 berth, 4 berth, and 6 berth motorhomes. Baby seats and snow chains are also available for a small hire price.
 
Getting around
 
We recommend you stay in one of New Zealand’s many camping grounds. Most camping grounds have facilities where you can empty waste tanks, top up your fresh water and charge batteries. You can find some of them here http://www.top10.co.nz/ and here http://www.holidayparks.co.nz/ or talk to us about planning your trip.
Find out more things to do and see during your New Zealand holiday here 
 
Drivers must be at least 21 years old and hold a full drivers licence. Licences from the UK, Europe, Canada and Australia are accepted in NZ for a period of twelve months. International licences apply for all other nationalities.
 
The speed limit on the open road is 100kph and 50kph in towns and cities. However, this limit can vary. There are sign posts stating the limit for particular areas at the side of the road so always check them when driving around New Zealand. 
 
This ferry is called “The Inter Islander” and you can book it from www.interislander.co.nz, the alternative ferry service provider is called Blue Bridge ( www.bluebridge.co.nz).
 
Yes in peak seasons ( December to February) we strongly recommend for you to do so whenever is possible. 
 
There are supermarkets near both our depots in Auckland and Christchurch, which open early in the morning and close after mid night. If you like, we can set it up on the GPS system as your first stop.
 
We’re not affiliated with any local hotels or motels. The AA travel site has a really handy accommodation search engine. Type ‘Auckland Airport’ or ‘Christchurch Airport’ into the ‘city/town’ box to find places to find places near the airport. The Wises website is also fantastic for checking out the location of possible accommodation.
 
In most cases you only need to book a holiday park on the morning of your arrival.